Geotab Install and Support
From First Plug-In to Full Rollout
You do not get a ticket number, you get a U.S.-based team, from first install to day-to-day tuning.
From First Plug-In to Full Rollout
You do not get a ticket number, you get a U.S.-based team, from first install to day-to-day tuning.
Device Installation Support
Before the box ships
Everything your vehicles need is matched and packed before anything leaves us, so there is nothing to work out in the yard.
Cars, pickups, and vans plug straight in. Anything that needs an adapter gets the right one in the box, and your port stays free.
Freightliner, International, Kenworth, Mack, Peterbilt, Volvo, and Western Star match to the correct harness by make, model, and year. OBD II and RP1226 ports are supported.
Some heavy trucks need a specific heavy-duty adapter to plug in cleanly. You do not need to know which ones; we do, and it is in the box when it arrives.
Dedicated HRN-R series weatherproof harnesses, never a standard one that "probably fits."
Older GO8-era hardware predates today's harness standards, so we confirm the right current harness as part of the upgrade.
Every cable we ship is the manufacturer-approved part for that vehicle. Cheap copies are a real fire risk, and we will not put one in your truck.
California fleets: every applicable install includes placing the CARB Executive Order label near the emission control label, so the vehicle passes Smog Check without a conversation.
Ready on arrival
Everything ships matched to your vehicles and pre-checked. No guesswork under the dash.
Geotab GO9 / GO10
It plugs in under the dash - no wiring, no shop visit. Most installs take minutes: plug it in, listen for the beeps, then call us and we confirm it live.
Next-Gen GO10: it arrives configured for your vehicle and tucks in behind the dash - two zip ties and it is reporting, with no appointment and no downtime. Everything it monitors is labeled for you, and your diagnostic port stays free for the shop.
Geotab GO Focus
The camera auto-pairs with your GO device and self-calibrates once powered on. It plugs into the GO device with the cable in the box.
A clean, dry windshield spot that does not obstruct the driver's view, within the sweep of the wipers.
Remove the adhesive film and press the bracket firmly against the glass for at least 30 seconds.
Slide it into the bracket and tighten with the provided locking tool, stable and facing straight ahead.
Use the provided camera cable. Confirm the GO device is not plugged into the vehicle before connecting.
Ignition on: the camera chimes and the LED shows activation status. Contact GPSFMS to confirm setup.
Geotab GO Rugged
GO Rugged wires into machines that have no port to plug into, on sealed connectors built for mud and washdowns. What it needs:
Geotab GO Anywhere
No wiring, no charging, no tools. Attach it, activate it, and it reports for up to 10 years.
When something is quiet
GO devices: make sure the device is firmly seated in the diagnostic port, check for blown fuses or an inactive battery, and try another port. GO Rugged: inspect the harness connector for dirt, corrosion, or loose pins. GO Focus: check the camera is seated in its bracket and the IOX cable is solid. GO Anywhere: confirm the activation magnet is fully removed and move outdoors; call us if no LED appears within 1 to 2 minutes.
Confirm the serial number is registered to the correct vehicle or asset in your dashboard, then contact support@gpsfms.com or call (877) 771-2236 and we will verify communication to your database. On GO Anywhere, reapply the magnet for 5 seconds, then remove it to retry activation.
Relocate the device away from metal panels and heavy wiring, label and antenna side facing the sky. With a harness, keep the antenna side up toward the windshield.
First-time setup can take 10 to 15 minutes; a red-only LED means the device may still be configuring, so wait, then unplug for 30 seconds and reconnect. Avoid high-vibration mounts and inspect for damaged cables. GPSFMS can verify the network connection remotely and assist with placement.
If a battery-powered tracker reports low battery or stops updating, contact GPSFMS for a diagnostic review and replacement options. On cameras, press and hold the red SOS button for 5 seconds to re-enable Wi-Fi pairing for guided calibration.
Cameras and add-ons
Every add-on plugs into the GO device's expansion port and chains to the next, so one clean install carries the whole stack.
Disconnect the GO device before connecting any add-on, then reconnect and let it reconfigure.
A GO Focus chains with up to 6 other add-ons; the camera itself goes last in the chain.
Each IOX ships with a termination shunt; in a chain, only the last device keeps it.
Add-ons connect in minutes; we verify the whole chain is reporting before you drive away.
After The Install
Every device reports in nightly. An offline unit lands on the exception list before anyone has to ask, with the last-heard time and location attached to start the hunt. Most fixes are a reseated plug, and the list names the vehicle to walk to.
Questions
Your own people can do it. Trackers and cameras are Plug-N-Play: mount it, plug it in, and call us - we confirm it is reporting while you are still standing at the truck. No installer, no appointment, no downtime for the vehicle.
Vehicle make, model, and year, per unit. That is enough to confirm the device, any adapter it needs, and the configuration, so what arrives matches what is in your yard.
Yes: do not reuse the old provider's cables. Devices only ship with Geotab-approved cables, and if you are coming off older GO8-era hardware, the cable gets replaced along with the device.
“Phenomenal staff training and technical support! When we need assistance, someone has always been available to take our call.”Lake Murray Environmental Services, Gilbert, SC
After the install
A real person answers, verifies your device is communicating, and stays on the line until it is. Not running Geotab yet? Start with a free demo unit.
