Towing, Tires, and Fuel
When a vehicle goes down, integrated roadside assistance gets towing, tires, and fuel moving fast.
When It Goes Wrong
Your tracking already knows where the vehicle is. Help gets there faster.
Towing, tire changes, jump starts, lockouts, and fuel delivery.
Watch the assigned truck approach with a live ETA, in the cab and the office.
Through a vetted nationwide provider network, dispatched to the vehicle's live location.
Drivers get help without hunting for vendors.
What Changes
The nearest provider is assigned with a live ETA, so less waiting at the shoulder and more finishing the day.
Every breakdown follows the same fast process: request, auto-filled location, assigned provider, live ETA.
No calling around for a tow at 5 PM on Friday.
The Network Behind The Promise
Roadside help comes through a network of 30,000+ service providers across the US and Canada (Geotab Roadside, powered by Agero), dispatched to your vehicle's live location.
Every provider in the network is vetted to Agero's service standards, so drivers get consistent help whether they break down in a metro or two hours past it.
Every covered service carries its own limits, spelled out one by one below.
Coverage applies to qualifying light-duty vehicles: passenger vehicles and light trucks up to 10,000 lb GVWR, about 4,535 kg (Roadside Assistance Add-In User Guide, 2024).
Step By Step
A driver requests help from the app on their phone, or a dispatcher creates the request from the office on the driver's behalf.
The vehicle's position auto-fills from the tracker; the dispatcher confirms or adjusts it, picks the service type, and answers a couple of type-specific questions.
Vehicle details fill from the VIN. Preferred tow destinations you have saved (your shop, your dealer) are one click.
The nearest provider is assigned, and the map shows the truck coming with a live ETA. The driver can opt into SMS updates and watch the same progress from the cab.
The provider completes the service, and the event closes out with the record kept in the vehicle's history.
On Your Dashboard
No one wastes a call asking where the service truck is, because dispatch and the driver watch the same status.
The details
Every service has limits worth knowing before you need it. Here is what each one includes.
Questions
Help is a tap away for your drivers and tied to the vehicle's live location, so the request and the position arrive together.
Yes. Dispatch runs around the clock through the Agero network for covered vehicles.
Exact vehicle location shortens response time and removes the guesswork of finding a stranded vehicle.
A vetted provider from the Agero network described above, dispatched to your vehicle's location rather than a cross street someone has to describe over the phone.
Yes, directly from the driver app on their phone, with the location attached automatically. Or dispatch creates the request on their behalf; both see the same live status.
Coverage and per-event costs depend on your rate plan and vehicle class, and any charges are shown for authorization before dispatch. Ask us to confirm your fleet's current terms.
Keep exploring
Ask about roadside coverage when your free demo unit ships.