Device Installation Support
Geotab GO9 Install
Geotab GO Focus Install
Geotab GO Rugged Install
Geotab GO Anywhere Install
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Phone
(877) 771-2236 || Support
1-(877) 513-5167 || After-Hours Support
support@gpsfms.com || Support
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Geotab GO9 Installation Steps
1.) Record the Serial Number
This port is typically beneath the dashboard at or below knee level on the driver’s side.
2.) Inspect the Equipment
Align the device connector with the port and push firmly until it’s fully seated. The device will emit six quick beeps to indicate connection.
3.) Check the LED lights.
Red LED: device configuration
Green LED: cellular network connection
Blue LED: GPS network connection
The LEDs blink during setup and turn solid once configuration is complete. Initial setup may take 10-15 minutes.
4.) Listen for 10 quick beeps.
When you hear this sequence and see solid green and blue lights, the device is fully connected. Secure it using a cable tie to prevent vibration or accidental disconnection.
5.) Position the device correctly.
If you’re using an extension harness under the dash, ensure the label and antenna side face upward toward the sky for optimal GPS performance.
6.) Verify communication.
Contact GPSFMS to confirm status & communication to your database.
Geotab GO9 16-Pin Y-Split Installation
Geotab GO9 9-Pin Y-Split Installation
Geotab GO9 Common Troubleshooting Steps
No Lights or Power:
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Ensure the GO9 is firmly plugged into the diagnostic port.
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Check for blown fuses or inactive vehicle battery.
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Try another vehicle port if possible.
Red Light Only (No Cellular or GPS):
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The device may still be configuring. Wait 5-10 minutes.
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If it doesn’t progress, unplug for 30 seconds and reconnect.
No GPS (Blue Light Off):
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Relocate the device to reduce interference.
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Avoid installing beneath metal panels or near heavy wiring.
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If using a harness, ensure the antenna faces upward toward the windshield or sky.
Device Detected But Not Reporting Data:
contact support@gpsfms.com or call 877-771-2236.
Geotab GO Rugged Installation Steps
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1.) Record the Device Serial Number
Before installation, locate and note the serial number printed on the GO Rugged device label. GPSFMS will need this to confirm communication after setup.
2.) Inspect the Vehicle and Device
Ensure the vehicle is in good working order with no active dashboard alerts.
Confirm the GO Rugged and harness are free of damage before connecting.
3.) Select the Correct Harness
The GO Rugged uses specialized weatherproof harnesses (e.g., HRN-RS12S2, HRN-GR09K1, HRN-RW03K4).
Contact GPSFMS prior to installation to confirm the correct harness and configuration for your vehicle type.
4.) Mount the Device Securely
Choose a location that’s shielded from water spray, debris, and vibration, yet allows the device label to face upward for the strongest GPS signal.
Secure the device and harness using cable ties or brackets - never let it hang loosely or rest on moving components.
5.) Connect Power and Ground
Using the approved harness, connect the GO Rugged to the vehicle’s power (12V/24V) and ground.
Avoid sharp edges or heat exposure when routing the cables.
The GO Rugged automatically calibrates when powered.
6.) Power Up and Verify Installation
The device will emit six short beeps to indicate successful startup. Contact GPSFMS to confirm status & communication
Important: For rugged, off-road, or outdoor environments, always use the GO Rugged’s IP68/IP69K-rated connectors and ensure all harness seals are firmly locked.
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Geotab GO Rugged Common Troubleshooting Steps
No Beeps or Power:
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Confirm the harness is securely connected and power is reaching the device.
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Check for a blown fuse or an inactive vehicle battery.
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Inspect the harness connector for dirt, corrosion, or loose pins.
Device Detected but Not Reporting Data
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Verify power and ground connections are tight.
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Confirm with GPSFMS that the device is registered to the correct vehicle in your MyGeotab portal.
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Restart the vehicle and recheck communication.
Intermittent Signal or Connectivity Drops:
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Avoid mounting near heavy wiring, metal panels, or high-vibration zones.
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Inspect for damaged cables or loose mounts.
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GPSFMS can remotely verify your network connection and assist with placement adjustments.
Device Offline or Unresponsive:
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Wait up to 15 minutes for first-time setup.
If still offline, contact GPSFMS Support at support@gpsfms.com
or call 877-771-2236.
Geotab GO Anywhere Installation Steps
1.) Record the Device Serial Number
Before beginning installation, locate and record the serial number printed on the device label. You’ll need this to confirm setup and communication with GPSFMS.
2.) Prepare the Asset Surface
Choose a clean, flat, and dry surface for mounting. The GO Anywhere should be placed with the label facing upward and a clear view of the sky for the best GPS performance.
3.) Mount the Device Securely
The GO Anywhere can be mounted using the included magnetic base or industrial adhesive tape.
For stationary or low-vibration assets, the magnetic mount is acceptable.
For trailers, equipment, or vehicles, secure the unit with screws, adhesive, or brackets to prevent detachment.
Note: Magnetic mounts are not suitable for highway use due to potential vibration or detachment risks.
4.) Activate the Device
Remove the magnet from the bottom of the device to power it on. The LED located beneath the label will light up to indicate activation.
Activation should be performed outdoors or near a clear sky view to ensure strong GPS and LTE signals.
5.) Confirm Activation and Communication
After activation, contact GPSFMS to confirm that your device is successfully connected and reporting in your MyGeotab account.
6.) Position and Secure Final Installation
Once GPSFMS confirms communication, ensure the device is fully secured in its mounting position using cable ties, screws, or adhesive as needed for the environment.
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GO Anywhere Common Troubleshooting Steps
Device Not Powering On or No LED Light
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Ensure the activation magnet has been removed.
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Move the device outdoors for strong GPS signal.
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Contact GPSFMS if no LED activity occurs within 1–2 minutes of activation.
Device Detected but Not Reporting Data
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Verify signal coverage and asset placement (device label facing sky).
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Confirm with GPSFMS that the serial number is correctly added to your MyGeotab portal.
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Restart by reapplying the magnet for 5 seconds, then remove it again to retry activation.
Frequent Offline Alerts or Gaps in Data
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Avoid mounting beneath metal panels or areas with poor signal reception.
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Ensure the device remains stationary during activation.
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GPSFMS can verify connectivity remotely and suggest optimized placement.
Battery or Coverage Concerns
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If the device reports “low battery” or stops updating, contact GPSFMS for diagnostic review and replacement options.
Geotab GO Focus Installation Steps
1.) Record the Device Serial Number
Locate the serial number printed on the GO Focus device label. You’ll need this to verify installation and confirm communication through GPSFMS.
2.) Prepare the Installation Area
Choose a clean, dry windshield area that does not obstruct the driver’s view. The camera should be mounted within the sweep of the wipers for clear visibility and recording.
3.) Mount the Bracket
Remove the adhesive film and press the bracket firmly against the glass for at least 30 seconds to ensure a strong bond.
The camera should sit level and centered for proper calibration.
4.) Attach the GO Focus Unit
Slide the GO Focus into the mounted bracket and tighten it securely using the provided locking tool. Make sure it’s stable and facing straight ahead.
5.) Connect to the GO Device
Using the provided IOX cable, connect the GO Focus to your existing Geotab GO device.
Before connecting, confirm your GO device is not plugged into the vehicle.
Route the cable neatly so it does not interfere with driving or obstruct the view.
6.) Power On and Verify
Turn the vehicle ignition to ON. The GO Focus will power up and emit an audible chime.
The LED on the camera will show the current activation status (see Section 3).
7.) Contact GPSFMS to Confirm Setup
Once installation is complete, contact GPSFMS to confirm activation and communication in your MyGeotab database.
Geotab GO Focus Plus Common Troubleshooting Steps
No Power or LED Response
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Ensure the GO Focus is securely seated in its bracket.
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Check the IOX cable connection and power from the GO device.
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Confirm that the GO device itself is powered and communicating.
Device Detected but Not Reporting Data
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Confirm that both the GO device and GO Focus serial numbers are properly registered in your MyGeotab account.
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Contact GPSFMS to verify data synchronization and connection status.
Flashing Red Light (Communication Failure)
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Ensure the IOX cable is properly connected and free of damage.
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Re-seat both ends of the cable and restart the vehicle.
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If the issue persists, reach out to GPSFMS for diagnostic review.
Calibration Issues
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Press and hold the red camera SOS button for 5 seconds to re-enable Wi-Fi pairing mode.
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GPSFMS can remotely guide you through the calibration or confirm when it’s complete.
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